About Zscaler Serving thousands of enterprise customers around the world including 45% of Fortune 500 companies, Zscaler (NASDAQ: ZS) was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. As the operator of the worldâs largest security cloud, Zscaler accelerates digital transformation so enterprises can be more agile, efficient, resilient, and secure. The pioneering, AI-powered Zscaler Zero Trust Exchange⢠platform, which is found in our SASE and SSE offerings, protects thousands of enterprise customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Named a Best Workplace in Technology by Fortune and others, Zscaler fosters an inclusive and supportive culture that is home to some of the brightest minds in the industry. If you thrive in an environment that is fast-paced and collaborative, and you are passionate about building and innovating for the greater good, come make your next move with Zscaler. At Zscaler, our Customer Success Organization is a global, customer-focused team dedicated to delivering high-impact experiences and identifying innovative solutions. We leverage valuable data and research to provide expert, hands-on support starting from the implementation phase and beyond, ensuring customers achieve their goals and leverage our technology to its fullest potential. Together, we create a customer-centric culture that fosters success, adoption, and continuous growth. We're looking for an experienced Solution Architect to join our Professional Services team. You will be remote based in Costa Rica. Reporting to the Sr. Manager, Professional Services and Consulting, you will be responsible for:
Collaborating with clients and internal teams to define project scope, timelines, and deliverables during the onboarding process Designing tailored solutions by understanding clientsâ unique business requirements, challenges, and objectives Serving as a trusted expert to guide clients through technical decisions and solution trade-offs during workshops and discovery phases Identifying opportunities for customization and integration, and ensuring successful implementation with internal teams Providing technical guidance throughout the project lifecycle to ensure successful delivery and client satisfaction
What Weâre Looking for (Minimum Qualifications)
Bachelor's degree in Computer Science, Engineering, or a related field 5+ years of proven experience as a Solution/Technical Architect within the SaaS industry Knowledge of risk-based security assessments and frameworks Experience in designing and delivering end-to-end solutions, including customizations and integrations Proficiency in data modeling methodologies and advanced SQL knowledge
What Will Make You Stand Out (Preferred Qualifications)
3+ years of experience within the cybersecurity field with an understanding of the cybersecurity landscape Familiarity with cloud fundamentals, including network architecture and related terminology Strong experience in data management, ETL processes, and integration strategies
Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:
Various health plans Time off plans for vacation and sick time Parental leave options Retirement options Education reimbursement In-office perks, and more!
Learn more about Zscalerâs Future of Work strategy, hybrid working model, and benefits here.
By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines. Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link. Pay Transparency Zscaler complies with all applicable federal, state, and local pay transparency rules. Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.