About Zscaler Serving thousands of enterprise customers around the world including 40% of Fortune 500 companies, Zscaler (NASDAQ: ZS) was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. As the operator of the worldâs largest security cloud, Zscaler accelerates digital transformation so enterprises can be more agile, efficient, resilient, and secure. The pioneering, AI-powered Zscaler Zero Trust Exchange⢠platform, which is found in our SASE and SSE offerings, protects thousands of enterprise customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Named a Best Workplace in Technology by Fortune and others, Zscaler fosters an inclusive and supportive culture that is home to some of the brightest minds in the industry. If you thrive in an environment that is fast-paced and collaborative, and you are passionate about building and innovating for the greater good, come make your next move with Zscaler.
At Zscaler, our Customer Success Organization is a global, customer-focused team dedicated to delivering high-impact experiences and identifying innovative solutions. We leverage valuable data and research to provide expert, hands-on support starting from the implementation phase and beyond, ensuring customers achieve their goals and leverage our technology to its fullest potential. Together, we create a customer-centric culture that fosters success, adoption, and continuous growth.
We're looking for an experienced Senior Professional Services Consultant to join our EMEA Professional Services team. Reporting to the Manager, Professional Services Southern EMEA, you'll be working #REMOTELY from anywhere in Italy, and be responsible for:
Deep diving into the customer environment and their unique requirements, creating a design plan, configuring, and integrating Zscaler solutions to enable their best usage of the Zscaler Zero Trust platform based on Zscaler best practices and Professional Services Methodology Ensuring client needs are met and deliverables produced on time according as defined in the Statement of Work Working alongside with other consultants, Project Managers, Technical Account Managers and senior management to implement future proof Zscaler solutions Progressing and upholding experience and expertise in deploying advanced Zscaler product features and functionality Assisting customers with testing or troubleshooting during the deployment, and engaging with Technical Account Manager and Escalate to support as required
What Weâre Looking for (Minimum Qualifications)
5+ years of prior work experience in similar positions (e.g. Professional Consultant, Solutions Architect, Security Architect, Technical Marketing Engineer or a Security Support Engineer) Availability to work on-site and remote in multiple projects and long term assignments, and collaborate with customers and partner engineers to accomplish tasks Experience in deploying and maintaining large scale networking, firewall or security solutions in enterprise environments Deep understanding of IPSEC, GRE, HTTP/HTTPS, DNS protocols, Proxy and SSL, and authentication systems such as SAML, LDAP and MS Active Directory Native-level command of Italian language, and English language at business level fluent are a must
What Will Make You Stand Out (Preferred Qualifications)
Industry recognized Certifications such as CISSP, CISM, or CCSP and vendor specific certifications Advanced expertise in network security architecture and SaaS integration Bachelorâs degree in Computer Science, Computer/Electrical Engineering, or related field
Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:
Various health plans Time off plans for vacation and sick time Parental leave options Retirement options Education reimbursement In-office perks, and more!
By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines. Zscaler is proud to be an equal opportunity and affirmative action employer. We celebrate diversity and are committed to creating an inclusive environment for all of our employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status or any other characteristics protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link. Pay Transparency Zscaler complies with all applicable federal, state, and local pay transparency rules. For additional information about the federal requirements, click here. Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.