About Zscaler Zscaler is a pioneer and global leader in zero trust security. The worldâs largest businesses, critical infrastructure organizations, and government agencies rely on Zscaler to secure users, branches, applications, data & devices, and to accelerate digital transformation initiatives. Distributed across more than 160 data centers globally, the Zscaler Zero Trust Exchange platform combined with advanced AI combats billions of cyber threats and policy violations every day and unlocks productivity gains for modern enterprises by reducing costs and complexity. Here, impact in your role matters more than title and trust is built on results. We believe in transparency and value constructive, honest debateâweâre focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership and accountability. We champion an âAI Forward, People Firstâ philosophy to help us accelerate and innovate, empowering our people to embrace their potential. If youâre driven by purpose, thrive on solving complex challenges and want to make a positive difference on a global scale, we invite you to bring your talents to Zscaler to help shape the future of cybersecurity.Role We are looking for a Senior Manager, Professional Services to join our Professional Services team. This is a hybrid role based in Bangalore, reporting to the Director, Professional Services. You will lead a team of senior consultants, architects, and project managers deploying Zscaler solutions for strategic and large-scale customers. You are a leader who connects with internal and external executives with ease, driving progress and solving complex issues with a direct, partnership-oriented approach. What youâll do (Role Expectations)
Lead the hiring, onboarding, skills development, and performance management of a high-performing technical team Drive collaboration across Sales, Support, and Product Management teams to ensure successful deployments and stakeholder interlocks Navigate and resolve complex project issues and escalations while maintaining consistent communication with executive stakeholders Manage all project resourcing, budgets, timelines, and deliverables while achieving operational excellence through Professional Services KPIs Partner with global leadership on long-term strategic planning and organizational decision-making to scale the practice
Who You Are (Success Profile)
You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful. You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution. You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact. You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedbackâknowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust. You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose.
What Weâre Looking for (Minimum Qualifications)
15+ years of experience in Professional Services or Solution Delivery with at least 8 years in a technical leadership and people management role Proven track record of managing direct delivery for customers in the APJ region, specifically within the India market Exceptional leadership and interpersonal skills with the ability to represent the organization confidently to senior executive leadership Strong analytical skills with the ability to use data and metrics to drive informed decisions regarding margins and utilization targets Demonstrated experience in designing and implementing organizational strategy within a global service delivery framework
What Will Make You Stand Out (Preferred Qualifications)
Industry-recognized certifications such as Zscaler, Cisco, Juniper, or Palo Alto Networks Working understanding of industry solutions - sdwan, Proxy solution, firewalls, NAC, DNS, IPsec, GRE, Data protection, logging and reporting Technical proficiency in authentication systems such as SAML, LDAP, and Microsoft Active Directory
Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:
Various health plans Time off plans for vacation and sick time Parental leave options Retirement options Education reimbursement In-office perks, and more!
Learn more about Zscalerâs Future of Work strategy, hybrid working model, and benefits here.
By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines. Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link. Pay Transparency Zscaler complies with all applicable federal, state, and local pay transparency rules. Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.