About Zscaler Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise, we are constantly pushing the envelope, leveraging the worldâs largest security data lake to power our cloud-native Zero Trust Exchange platform. This innovation protects our customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Here, impact in your role matters more than title and trust is built on results. We say, impact over activity. We seek innovators who actively use AI to amplify their impact and who thrive in an environment where we leverage intelligent systems to stay ahead of evolving threats. We believe in transparency and value constructive, honest debateâweâre focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership, and accountability. We value high-impact, high-accountability with a sense of urgency where youâre enabled to do your best work and embrace your potential. If youâre driven by purpose, thrive on solving complex challenges, and want to be part of the team thatâs helping to secure the AI age, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity.Role We are looking for a Principal Project Manager, Professional Services to join our team. This is a Hybrid role based out of Bangalore, reporting to the Manager, Professional Services in the Professional Services department. In this role, you will lead the end-to-end delivery of complex, customer-facing cybersecurity programs from initiation through closure, ensuring engagements are delivered on time, within scope, and to the highest standards of quality. You will combine a strong background in professional services delivery with a practical understanding of how AI technologies can optimize service delivery, automation, analytics, and customer outcomes. What youâll do (Role Expectations)
Lead the end-to-end delivery of Professional Services projects, including planning, execution, risk management, and driving governance through regular steering meetings and executive updates Manage multiple concurrent customer engagements involving cybersecurity implementations, transformations, assessments, or optimization services Build and maintain detailed project plans, status reporting, RAID logs, resource plans, and stakeholder communications Coordinate cross-functional teams including technical consultants, solution architects, support teams, sales, product teams, engineering, and customer leadership Mentor project managers to drive delivery efficiency and continuous process improvement
Who You Are (Success Profile)
You thrive in ambiguity and feel comfortable building the path as you walk it, viewing fluid environments as raw material to build something meaningful. You act like an owner with a strong bias for action, operating with integrity and seamlessly navigating between high-level strategy and hands-on execution. You are a problem-solver who runs toward complex challenges, remaining laser-focused on finding solutions that deliver the biggest impact. You are a high-trust collaborator who is ambitious for team success, actively giving and receiving feedback with clarity and respect to earn trust. You are a continuous learner with a growth mindset, actively seeking feedback to develop yourself, support your partners, and drive purposeful results.
What Weâre Looking for (Minimum Qualifications)
Foundational understanding of AI/ML technologies and experience leveraging, securing, or positioning AI-driven solutions to optimize outcomes within your functional domain Demonstrated experience managing projects related to cybersecurity solutions, services, or enterprise security programs Bachelorâs degree in Business, Information Technology, Cybersecurity, or equivalent practical experience Active Project Management certification such as PMP, PRINCE2, or equivalent
What Will Make You Stand Out (Preferred Qualifications)
Experience leveraging AI-driven project management tools, predictive analytics, or automation frameworks to optimize resource allocation, track milestones, and streamline professional services delivery Working knowledge of AI concepts, tools, and use cases relevant to service delivery or customer transformation Program Management Professional (PgMP) certification or experience delivering large, complex programs with multiple workstreams
Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:
Various health plans Time off plans for vacation and sick time Parental leave options Retirement options Education reimbursement In-office perks, and more!
Learn more about Zscaler's hybrid working model and benefits here.
By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines. Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link. Pay Transparency Zscaler complies with all applicable federal, state, and local pay transparency rules. Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.