About Zscaler Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise, we are constantly pushing the envelope, leveraging the worldâs largest security data lake to power our cloud-native Zero Trust Exchange platform. This innovation protects our customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Here, impact in your role matters more than title and trust is built on results. We say, impact over activity. We seek innovators who actively use AI to amplify their impact and who thrive in an environment where we leverage intelligent systems to stay ahead of evolving threats. We believe in transparency and value constructive, honest debateâweâre focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership, and accountability. We value high-impact, high-accountability with a sense of urgency where youâre enabled to do your best work and embrace your potential. If youâre driven by purpose, thrive on solving complex challenges, and want to be part of the team thatâs helping to secure the AI age, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity.Role We are looking for a Principal Analytics Business Partner - Customer Success to join our team. This is a hybrid role, reporting to the Director, Business Intelligence in the Customer Success Organization department. At Zscaler, our Customer Success Organization is a global, customer-focused team dedicated to delivering exceptional customer outcomes through data, analytics, and operational excellence. We partner with business leaders to transform data into actionable intelligence that improves decision-making, drives customer value, and enables scalable business growth. In this role, you will serve as a strategic partner to Customer Success leadership, helping define business priorities, frame complex problems, and translate them into scalable analytics and intelligence solutions while collaborating closely with business leaders, Analytics Engineering, and Business Intelligence teams to support the evolving needs of Customer Success. What youâll do (Role Expectations)
Lead strategic business partnerships: Build trusted relationships with Customer Success leaders to understand business priorities, identify opportunities, and proactively shape analytics initiatives that deliver measurable business value Drive analytical strategy and prioritization: Define problem statements, establish success criteria, and prioritize analytics initiatives based on business impact, balancing immediate needs with long-term scalable solutions Translate data into business decisions: Deliver clear, actionable insights that explain what is happening, why it matters, and what actions should be considered, enabling leaders to make informed decisions with confidence Lead cross-functional execution: Partner with Analytics Engineering, Business Intelligence, Operations, and business stakeholders to ensure analytical solutions are aligned, scalable, and successfully adopted across Customer Success Advance analytical maturity: Continuously improve KPI definitions, analytical methodologies, and reusable business frameworks while identifying opportunities to leverage automation and emerging AI capabilities to improve decision-making
Who You Are (Success Profile)
You are data-driven. You use data and analytics to find the truth, measure what matters, and guide informed decisions. You value evidence over assumptions, replacing "I think" with "I know" to drive better outcomes. You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful. You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedbackâknowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust. You champion simplicity. You are skilled at distilling complex problems, user needs, and technical concepts into clear, simple, and actionable plans. You are a precise communicator who brings clarity and focus to every interaction. You are customer-obsessed. You build deep empathy for the customerâboth internal and externalâand anchor your decisions in solving their real-world problems. You champion their needs from start to finish, knowing their success is our success.
What Weâre Looking for (Minimum Qualifications)
Demonstrated curiosity and active exploration of AI tools, with a proven history of integrating new technologies to enhance daily workflows and augment problem-solving 15+ years of experience in a similar analytics business partner or consultant role, with a focus on translating business needs into data-driven solutions Demonstrated ability to translate ambiguous business challenges into actionable, data-driven solutions Strong executive communication and presentation skills, with experience influencing Director and VP-level stakeholders Expertise with SQL and modern analytics and visualization platforms such as Tableau, Power BI, Looker, or similar Experience leading complex analytics initiatives from problem definition through implementation, driving measurable business outcomes
What Will Make You Stand Out (Preferred Qualifications)
Experience in SaaS, cybersecurity, or customer-facing organizations such as Customer Success, Technical Support, or Professional Services Experience working with modern cloud data platforms such as Snowflake or Databricks Experience mentoring analysts or leading cross-functional initiatives through influence rather than direct authority
Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:
Various health plans Time off plans for vacation and sick time Parental leave options Retirement options Education reimbursement In-office perks, and more!
Learn more about Zscaler's hybrid working model and benefits here.
By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines. Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link. Pay Transparency Zscaler complies with all applicable federal, state, and local pay transparency rules. Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.