About Zscaler Zscaler is a pioneer and global leader in zero trust security. The worldâs largest businesses, critical infrastructure organizations, and government agencies rely on Zscaler to secure users, branches, applications, data & devices, and to accelerate digital transformation initiatives. Distributed across more than 160 data centers globally, the Zscaler Zero Trust Exchange platform combined with advanced AI combats billions of cyber threats and policy violations every day and unlocks productivity gains for modern enterprises by reducing costs and complexity. Here, impact in your role matters more than title and trust is built on results. We believe in transparency and value constructive, honest debateâweâre focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership and accountability. We champion an âAI Forward, People Firstâ philosophy to help us accelerate and innovate, empowering our people to embrace their potential. If youâre driven by purpose, thrive on solving complex challenges and want to make a positive difference on a global scale, we invite you to bring your talents to Zscaler to help shape the future of cybersecurity.The Role At Zscaler, our Customer Success Organization is a global, customer-focused team dedicated to delivering high-impact experiences and identifying innovative solutions. We are looking for a Director of CS Enablement to lead our enablement team serving our Technical Success, Professional Services, and Support organizations. You will be responsible for equipping our global teams with the skills, knowledge, and tools to excel in their roles and drive customer outcomes. You will lead a high-performing team of Enablement Program Managers and Instructional Designers to deliver innovative training solutions across the globe.
Who You Are You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful. You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution. You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact. You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedbackâknowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust. You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose.
Responsibilities
Define and Lead Enablement Strategy: Establish and execute a global enablement strategy aligned with organizational goals.
Build and Scale Enablement Programs: Oversee the development of scalable learning initiatives, including New Hire Onboarding, Product Training, Bootcamps, and Technical Enablement.
Team Leadership: Manage, mentor, and grow a high-performing team of Enablement Program Managers and Instructional Designers.
Leverage Data for Continuous Improvement: Utilize data-driven insights and feedback to refine programs, address skill gaps, and improve program effectiveness.
Cross-Functional Collaboration: Partner with CS Leadership, Product, and other cross-functional teams to ensure alignment with key business objectives.
What We're Looking For (Minimum Qualifications)
Experience: 5+ years of experience in managing teams and delivering enablement & training programs.
Leadership: Proven track record of strategic leadership in a global, high-growth environment with an outcome-driven focus.
Domain Expertise: Deep expertise in networking, security, and/or cloud industries.
Execution: Exceptional project management skills with the ability to deliver complex efforts under tight deadlines.
Communication: Strong presentation and storytelling skills tailored to both technical and executive audiences.
What Will Make You Stand Out (Preferred Qualifications)
Influence: Proven ability to partner with senior executives and cross-functional stakeholders.
Technical Proficiency: Hands-on experience with instructional design principles and Learning Management Systems (LMS).
Framework Development: Expertise in building onboarding frameworks and implementing continuous learning programs across global teams.
Innovation: Experience leveraging technology and platforms to enhance learning delivery.
Mindset: A proactive, inclusive leader who promotes a consultative mindset and a culture of continuous improvement.
Why Zscaler? Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits, including:
Various health plans
Time off plans for vacation and sick time
Parental leave options
Retirement options
Education reimbursement
In-office perks, and more!
Various health plans Time off plans for vacation and sick time Parental leave options Retirement options Education reimbursement In-office perks, and more!
Learn more about Zscalerâs Future of Work strategy, hybrid working model, and benefits here.
By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines. Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link. Pay Transparency Zscaler complies with all applicable federal, state, and local pay transparency rules. Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.