Wert.ioCustomer support agent🌐RemotePosted 5 weeks ago•January 23, 2026Customer supportBlockchainCryptoDefiRemoteCommunicate with users from all over the world on a multichannel chat platform (live chats, emails, help centre content pieces)Timely alert the team about possible bugs or glitches in our productsGather user feedback and feature requests in a concise manner for the product team to use it to improve the productDive deeper into the user's problems, investigate and help the team locate and fix the issuesDetect patterns in user behaviour and analyse data to extract them and group users based on the dataUse AI to adjust product for each group of users accordingly and set the rules for each groupBe an advocate for the best user experience, understand the sorrows and joys of the customers and suggest ways to better their experienceWork closely with other teams to provide insights about users’ pain points and requests to translate them into product featuresBecome an expert in how smart contracts, blockchains and traditional payments workCompelling web3 projectWork with top notch companies that use Wert and be a part of the web3 revolutionRemote workFlexible working hoursFlat organisation with no bureaucracyOpportunities to grow in any department (we have lots of success stories)Salary grows as you growStrong analytical skillsTalent in turning chaos into systemAn urge to learn everything about web3 to understand it on a level that helps you see the forest for the trees
