


Wallet in Telegram is a digital asset solution natively embedded into Telegram’s interface. Backed by The Open Platform, Wallet in Telegram gained 100M+ user accounts in 2024, and aims to make its solution available to all 1BN+ of Telegram’s users. Wallet in Telegram offers a dual-wallet experience with Crypto Wallet (a multi-chain wallet for trading and sending crypto to contacts) and TON Wallet (a self-custodial wallet with access to the TON ecosystem of dApps and tokens).
We’re looking for a Product Manager to take ownership of our Customer Support domain and make it significantly more efficient without compromising quality.
This role focuses on building and improving internal support tools, agent workflows, customer-facing support experience, automation, and AI-driven solutions. The main goal is to reduce support costs while maintaining strong speed and customer satisfaction.
You will work closely with support leads, engineers, data analysts and other product teams to streamline operations, remove inefficiencies, and make support faster, smarter, and more scalable.
Responsibilities:
Requirements:
Why it is a fantastic opportunity: