Customer Support Specialist (100 % remote)

Innovate with Tether

Tether Finance: Our innovative product suite features the world’s most trusted stablecoin, USDT, relied upon by hundreds of millions worldwide, alongside pioneering digital asset tokenization services.

But that’s just the beginning:

Tether Power: Driving sustainable growth, our energy solutions optimize excess power for Bitcoin mining using eco-friendly practices in state-of-the-art, geo-diverse facilities.

Tether Data: Fueling breakthroughs in AI and peer-to-peer technology, we reduce infrastructure costs and enhance global communications with cutting-edge solutions like KEET, our flagship app that redefines secure and private data sharing.

Tether Education: Democratizing access to top-tier digital learning, we empower individuals to thrive in the digital and gig economies, driving global growth and opportunity.

Tether Evolution: At the intersection of technology and human potential, we are pushing the boundaries of what is possible, crafting a future where innovation and human capabilities merge in powerful, unprecedented ways.

Why Join Us?

Our team is a global talent powerhouse, working remotely from every corner of the world. If you’re passionate about making a mark in the fintech space, this is your opportunity to collaborate with some of the brightest minds, pushing boundaries and setting new standards. We’ve grown fast, stayed lean, and secured our place as a leader in the industry.

If you have excellent English communication skills and are ready to contribute to the most innovative platform on the planet, Tether is the place for you.

Are you ready to be part of the future?

About the job

The Customer Support Specialist is responsible for managing and resolving inquiries submitted through Tether’s ticketing system. The role involves supporting both customers and non-customers by providing accurate and structured responses related to Tether tokens and blockchain related transactions. The position requires the ability to assess and respond to a high volume of requests while maintaining consistency, clarity and adherence to internal standards.

Responsibilities

• Respond to enquiries submitted via the ticketing system in a timely and professional manner

• Investigate, troubleshoot issues, and escalate cases when required.

• Ensure adherence to SLAs and internal quality standards

• Collaborate with internal teams, including compliance, technical and operations.

• Contribute to the development and maintenance of internal documentation and knowledge base materials

• Provide support on the Tether’s events and projects when required

• Maintain a high standard of written communication, ensuring clarity, accuracy and consistency.

Mandatory

• Excellent written communication skills in English

• 1 -3 years of experience in customer support or a similar role

• Strong analytical and problem-solving skills

• Ability to work independently in a remote environment

• Basic understanding of blockchain technology and digital assets

• High attention to details

• Availability to work in a 40-hour schedule that includes one weekend day.

Preferred

• Experience working with ticketing systems

• Experience in fintech, cryptocurrency or blockchain-related environments

• Familiarity with stablecoins and their use case.

Important information for candidates Recruitment scams have become increasingly common. To protect yourself, please keep the following in mind when applying for roles:

• Apply only through our official channels. We do not use third-party platforms or agencies for recruitment unless clearly stated. All open roles are listed on our official careers page: https://tether.recruitee.com/

• Verify the recruiter’s identity. All our recruiters have verified LinkedIn profiles. If you’re unsure, you can confirm their identity by checking their profile or contacting us through our website.

• Be cautious of unusual communication methods. We do not conduct interviews over WhatsApp, Telegram, or SMS. All communication is done through official company emails and platforms.

• Double-check email addresses. All communication from us will come from emails ending in @tether.to or @tether.io

• We will never request payment or financial details. If someone asks for personal financial information or payment at any point during the hiring process, it is a scam. Please report it immediately.

When in doubt, feel free to reach out through our official website.