Tech Ops Intern (Web3)

BNB Chain is a community-first, open-source blockchain ecosystem focused on making blockchain technology accessible to billions of users through permissionless infrastructure, decentralization, and community-driven development.

About the Role

BNB Chain is looking for a hands-on Tech Ops Intern to support Web3 users and technical operations across community platforms, blockchain infrastructure, and AI-powered support workflows.

This role combines technical troubleshooting, software development, and cross-team coordination in a fast-paced, global environment.

Responsibilities

• Manage Web3 community and support channels, including Telegram and Discord.
• Troubleshoot issues involving blockchain nodes, RPC services, chain synchronization, and on-chain development.
• Develop, maintain, test, and debug Telegram Bots and Telegram Mini Apps.
• Organize and improve AI Support knowledge bases and response workflows.
• Coordinate urgent technical issues with relevant teams and keep stakeholders updated.
• Document investigations and solutions to improve support efficiency.

Requirements

• Working knowledge of Web3 and public blockchain ecosystems, including nodes, wallets, chain synchronization, and on-chain transactions.
• Familiarity with RPC usage and technical troubleshooting.
• Experience managing Telegram and Discord communities or support channels.
• Proficiency in at least one programming language, such as Python, Java, or JavaScript.
• Ability to independently develop and troubleshoot Telegram Bots and Mini Apps.
• Strong logical thinking, problem-solving, and communication skills.
• Responsiveness and reliability when handling urgent issues across time zones.
• Availability to work five days per week.

Preferred Qualifications

• Experience with Web3 projects, technical support, developer communities, or node operations.
• Familiarity with blockchain explorers, node providers, and RPC debugging tools.
• Experience building scripts, automation tools, or AI-powered support workflows.
• Professional English communication skills.
• Availability to provide coverage outside China Standard Time, particularly for collaboration with Europe or the Americas.

Why Join BNB Chain?

• Be part of a leading blockchain ecosystem with significant career growth potential.
• Collaborate with a diverse, global team of experts and innovators.
• Contribute to cutting-edge projects shaping the blockchain industry.