(native Italian) Chat Support Consultant, crypto (Remote)

• Deliver high-quality customer support in crypto trading via live chat and email, promptly addressing inquiries and complaints;

• Build strong and lasting customer relationships;

• Keep up with evolving tools and technology;

• Handle sensitive customer data with care and security;

• Apply the latest and greatest customer happiness practices;

• Maintain deep understanding of client solutions and meet KPI;

• Be a part of fast-paced environment requiring strong focus, commitment, and adaptability to different shifts including weekends and holidays;

• Communicate with developers and cross-functional specialists.

What you need to succeed in this role:

• Native Italian speaker with C1-level English skills;

• At least 6 months of live chat support experience, preferably in crypto or financial services;

• Basic financial knowledge or payment/banking experience is preferred;

• Crypto industry knowledge is a plus;

• CRM experience in Salesforce is an advantage;

• Strong analytical thinking and research skills;

• Positive, proactive and responsible attitude;

• Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).

Will be a great plus:

• CRM systems expertise.

Benefits:

• Flexible schedule;

• Opportunity to cooperate fully remotely;

• Inclusive international environment;

• Compensation in USD;

• Rewards for referring friends;

• Balance between project workload and personal time, but also –internal health policy;

• Responsive leadership interested in your development and long-lasting cooperation;

• Greenhouse conditions for self-development;

• A culture built on trust, with no time-tracking requirements.

*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.

So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!

Over 1200+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.

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We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.

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