Koinly helps crypto investors handle their taxes in under 20 minutes. We're hiring a crypto-savvy problem solver to start in Customer Support and move into a Product Specialist role, usually within 30 days. You'll investigate on-chain data, find why transactions and imports go wrong, and help developers fix bugs and shape new features.
No prior experience in a similar role is required, but strong crypto and blockchain knowledge is a must.
Role at a glance
\- Fully remote within Europe (applications from outside Europe won't be reviewed)
\- European time-zone overlap required, flexible hours, 40 hours per week
\- B2B contract
\- 32 holidays per year (incl. public holidays)
\- Co-working space budget
\- Near-native English required
What you'll do
\- Solve user problems: investigate complex cases, find root causes, and help Support resolve them
\- Shape the product: turn user insights into opportunities with Product and Engineering
\- Ensure data accuracy: investigate transaction and portfolio discrepancies and help improve integrations
\- Test features: QA new features and fixes before release
\- Improve workflows: use AI and automation to streamline processes
What success looks like
\- 30 days: you confidently use Koinly with complex portfolios, investigate discrepancies, and finish support training
\- 60-90 days: you handle high-complexity cases, spot recurring patterns, contribute to QA, and produce investigations Engineering trusts
Requirements
\- Crypto-native: wallets, exchanges, staking, DEXs, LPing, dapps, DeFi and NFTs, beyond just buying and holding
\- Comfortable with block explorers such as Ethereum or Solana
