Commercial Strategy Responsibilities: Develop the commercial strategy (e.g. potential revenue streams, growth and go-to-market strategies) and success metrics for our platform offering. Forge partnerships within the Arbitrum and broader Ethereum ecosystem to drive impact across our products. Represent the product(s) externally as a thought leader â evangelizing our offering at industry events, and with key partners or early adopters, to drive adoption and trust.
Customer Focus & Product Excellence: Maintain a razor sharp focus on delivering value to teams building onchain applications. Work directly with our users and customers to shape industry-leading products, and serve as a key stakeholder in the sales and business development process. Ensure that everything we ship as part of our platform offering is class-leading with no compromises on security, performance, or ease-of-use.
Product Collaboration: You will work closely with product teams to ensure the needs and feature requests of both existing and prospective customers are incorporated throughout the platformâs development. You will also provide product teams with deal-driven insights and timelines, helping prioritize features based on customer importance and active negotiations.
Cross-Functional Management: Build and lead a high-performing organization including product and design teams; coordinating closely with engineering leads. As a business unit leader, coordinate cross-functionally with Legal/Compliance (to navigate evolving crypto regulations), Security, Marketing, and Partnerships. Manage the Platform teamâs KPIs and budgets, and communicate progress to OCL leadership.
Who You Are:
Strategic and Commercial Acumen: Visionary mindset to shape product strategy aligned with company goals, paired with data-driven decision-making. Understands product metrics, growth funnels, and can define OKRs. Business savvy to identify market opportunities. Experience defining go-to-market strategies and driving user growth/engagement metrics is important.
Enterprise Commercial & Deal Leadership: Proven ability to acquire, negotiate, and close complex enterprise and commercial deals, owning the full customer lifecycle from initial engagement through contract execution, onboarding, and long-term expansion. Experienced in managing strategic accounts, growing revenue through renewals, upsell, and cross-sell, and building trusted executive relationships to expand platform adoption over time.
Domain Expertise: Deep knowledge of digital wallets, payments, or Web3 products. Experience in consumer fintech (digital banking, payment apps, etc.) or crypto is required â mixed Web2/Web3 experience is a plus. Familiarity with blockchain tech, Ethereum ecosystem, and self-custody wallets is highly desirable, or a strong ability to learn these quickly.
Leadership & Execution Skills: Strong people leader able to recruit and build a diverse team. Excellent project management skills with the ability to prioritize effectively in a fast-paced, ambiguous environment. Has led cross-functional teams and can coordinate between technical, creative, and business stakeholders. Exceptional communication skills to articulate vision and strategy to both internal teams and external partners/users.
What Youâll Need:
12+ years of experience in commercial leadership, enterprise sales business development, product strategy, or general management roles.
Proven Experience owning and scaling enterprise/ commercial revenue streams and go-to-market strategies.
Track record of acquiring, negotiating, and closing complex enterprise and commercial deals.
Experience managing strategic accounts, renewals, expansions, upsell, and cross-sell motions.
Experience leading cross functional teams across Product, Engineering, Marketing, Legal/ Compliance, and Partnerships.
Strong Background in fintech, payments, digital wallets crypto or blockchain platforms (mixed web2/ web3 experience is preferred).
Demonstrated ability to operate in technically complex, fast-moving product environments.
Experience building leading and scaling high-performing teams.
Strong commercial, analytical and data-driven decision-making skills.
Executive-level communication and stakeholder management experience.
Perks:
Remote-first global workforce + NY office
Annual company offsite + team onsites
Professional reimbursement program (facilitates industry conference attendance, certifications, and more)
Medical, dental & vision coverage (US + some other countries)
