MoonPay is seeking a Manager, KYB Operations to lead the team responsible for onboarding, due diligence, and ongoing compliance review for partners and business customers across MoonPay and its subsidiaries. In this role, you will manage a team of KYB Analysts and own the day-to-day operational performance of the KYB function — from case quality and team productivity, to process improvement and cross-functional coordination. You are accountable for the team meeting KPIs, operating to a high standard, and continuously improving both the overall customer experience and how the work gets done. You will work closely with Compliance, Legal, Product, and Sales teams, and serve as a key escalation point and domain authority for KYB across the organization. This is a great opportunity for an experienced KYB leader to take on meaningful scope and cross-functional influence.
The right candidate is an experienced KYB operator who can lead a team with confidence and raise the bar on operational quality. You bring deep domain knowledge, strong instincts for process improvement, and the communication skills to work effectively across a complex stakeholder environment.
You hold a high bar for accuracy and compliance without creating bottlenecks, invest in your team’s development, and bring well-structured thinking to operational problems — not just identifying issues but proposing solutions.
Must-have experience and skills
Nice-to-have experience