Conduct end-to-end KYC and EDD reviews across all customer risk tiers, ensuring compliance with internal policies and global AML/CTF regulations.
Perform complex EDD investigations on high-risk individuals, including deep analysis of identity, source of funds, and source of wealth.
Assess financial crime, sanctions, and jurisdictional risk, escalating potential SAR cases with clear, defensible investigative documentation.
Collaborate with Compliance, Fraud, and FIU teams to resolve complex escalations and maintain consistent risk decisioning.
Operate effectively in a high-volume environment while maintaining high QA standards and meeting productivity KPIs.
Act as a KYC/EDD subject matter expert and escalation point for customer-facing and operational teams.
Develop and maintain operational processes, workflows, and documentation to support scalable identity verification operations.
Identify operational inefficiencies and propose data-driven solutions to improve quality, speed, and risk controls.
Deliver project support and training for internal teams and BPO partners.
About You
Must-have experience and skills:
1+ year of experience working in KYC, AML, compliance operations, or a regulated operational environment, with exposure to customer onboarding or due diligence processes
Strong attention to detail and ability to follow defined procedures while producing accurate, well-documented outputs
Ability to assess customer information and identify potential risk indicators, escalating issues clearly and appropriately
Comfortable working in a high-volume, fast-paced operational setting, including meeting productivity and quality expectations
Nice-to-have experience:
Exposure to enhanced due diligence (EDD), sanctions screening, or financial crime investigations
Experience working across multiple jurisdictions or regulatory frameworks
Bonus Points
Interest in crypto, blockchain, or Web3, with a desire to build a long-term career in the space
Experience supporting process improvements, documentation, or operational projects within a compliance or operations team
