MoonPayCustomer Operations Analyst (6 month FTC)🌐South Africa - Hybrid / South Africa - RemoteFull-timeUSD 63,000 - 65,000 / yearlyPosted 11 weeks ago•March 12, 2026AnalystOperationsRemoteBlockchainCryptoCustomer Operations Analyst (6 month FTC)South AfricaWhat you will do…Provide timely, high-quality support to MoonPay customers and partners across multiple channels such as email and Slack.Investigate customer issues, identify root causes, and resolve problems while ensuring a smooth and professional customer experience.Meet performance KPIs including CSAT, QA scores, and productivity targets.Accurately document customer interactions and case details within support tools and CRM systems.Collaborate with internal teams to resolve escalations and operational issues impacting customers.Identify recurring customer issues and share insights that help improve support workflows, documentation, and the overall customer experience.About You 🙋1+ years of experience in Customer Support, Customer Success, or Operations roles within technology-driven companies.Experience working in fast-paced environments such as FinTech, Crypto, Web3, or Consumer Technology is preferred.Strong written communication skills and the ability to clearly explain complex issues to customers.Highly organized and detail-oriented, with the ability to manage multiple support cases simultaneously.Comfortable learning new tools, systems, and products quickly in a rapidly evolving environment.
