Melbourne, Australia
Full time
Remote
Operations
At Magic Eden, we’re breaking down barriers to make Web3 what it should be — intuitive, accessible and of course, magical. As the #1 Bitcoin dApp and the #1 NFT marketplace, we’re leading the charge to redefine the onchain experience. Backed by top-tier investors like Sequoia, Paradigm, Electric Capital and Lightspeed Ventures, we’re building a future where trading is seamless, tokenomics are meaningful and Magic Eden fulfills its mission of making digital ownership universal. Join our global team of passionate, scrappy and wildly talented people to help shape the next era of Web3 with us.
As Magic Eden expands further into crypto-enabled gaming, we’re searching for a Sportsbetting Senior Specialist or Support Lead with deep expertise in sportsbook operations and a hands-on approach. This role is critical for owning bet-related escalations, shaping internal policies, training junior specialists, and serving as our in-house expert on sports wagering logic. We’re looking for someone who has lived inside the sportsbook world for years — someone who understands markets, odds formats, settlement rules, bet grading, and the many edge cases only a true native would recognize.
Description
As Magic Eden continues to build world-class gaming experiences, we’re seeking a Sportsbetting Senior Specialist or Support Lead who can combine deep sportsbook knowledge with operational excellence. This role sits at the intersection of customer support, sportsbook logic, and process ownership.
You’ll handle high-complexity escalations, draft internal policies and SOPs, guide bet settlement logic, and train junior members of the support team. You’ll be the person we rely on to explain why a market voided, how an accumulator should be graded, how American odds convert under different scenarios, or what workflow needs to exist to support a new sport or betting market.
We’re looking for someone with meaningful sportsbook experience — but still eager to stay hands-on, work tickets, handle live issues, and roll up their sleeves in a startup environment.
This role may include some coverage during peak sporting periods, including weekends. This position will be based out of Australia.
Responsibilities
Qualifications
Pay & Benefits
Compensation varies by geography. The base salary range for this role typically falls between AUD $100,000–$150,000, depending on location, experience, and seniority level. Additionally, this full-time role is eligible to receive benefits, as well as participate in Magic Eden’s equity plan. Final offer package will be at the company’s sole discretion.
Magic Eden is committed to hiring talented and qualified individuals with diverse backgrounds for all of its tech, non-tech, and leadership roles. Magic Eden believes that the gathering and celebration of unique backgrounds, qualities, and cultures enriches the workplace.
Magic Eden also welcomes the opportunity to consider qualified applicants with prior arrest or conviction records. Magic Eden’s commitment to diversity extends to hiring talented individuals in spite of a prior criminal history in accordance with local, state, and/or federal laws.
This employer participates in E-Verify.