Property Operations Co-Op Groma is blending real estate and technology to unlock a new real estate asset class while making it easier for everyone, from institutional investors to the residents in our buildings, to participate in ownership. Our property technology platform uses AI to bring new efficiencies to the small unit count multifamily sector, enabling us to efficiently acquire, upgrade, and operate these 2-20 unit multifamily buildings and bring institutional performance to this massive but historically overlooked sector. Our investor technology platform makes owning these assets accessible to a broad array of investors, with bespoke vehicles available to institutional and family office investors and our flagship vehicle, the blockchain-powered GromaREIT, available to everyone, with a special focus on enabling ownership for the residents in our buildings. Visit www.groma.com to learn more about us. About the Role We are seeking a highly motivated and organized Co-Op to join our dynamic Property Operaions team. This position plays a crucial role in overseeing the day-to-day operational tasks of our residential real estate portfolio, as well as handling corporate-level administrative responsibilities. This multifaceted role requires a proactive individual with exceptional communication, organization, and problem-solving skills. The successful candidate will collaborate across various elements of the Property Operations department, including property management, maintenance, construction, and leasing. Responsibilities include but are not limited to:
Leasing
Assist with scheduled apartment showings for prospective residents as needed Assist leasing team with inbound showing requests and third-party real estate agent showings Assist with subletting and lease assignment process for current residents Assist in reviewing rental applications for prospective renters
Corporate Development
Assist with the onboarding of new acquisitions to the portfolio Assist with the implementation of policies and procedures across the property operations team Participate in property operations meetings and projects
Property Management
Field inbound calls, emails, and resident portal requests and inquiries Manage scheduling and follow-up of maintenance tasks across a team of field technicians and third-party contractors Perform on-site property inspections for apartment turnovers and quarterly inspections Perform monthly outstanding balances audit for rent collections Perform monthly billing for completed work orders Complete supply inventory audits quarterly Assist with the move-in and move-out process for residents
Experience
1+ years of experience in customer service or hospitality position, experience in the real estate industry a plus! Strong computer and Excel skills (Google Suite experience preferred) Excellent communication and interpersonal skills Ability to work independently and as part of a team Diligent and efficient documentation, task, and schedule management skills
Working Location This position will primarily work out of our headquarters in downtown, with occasional opportunities to work from our maintenance depot in Roxbury, and our leasing office at the Mosaic building in Lynn. Work Schedule A healthy work-life balance is important to our team, but this isn’t your standard 9-5. Most individuals looking for a new place to live tend to do so outside normal working hours, and we have created coverage schedules that balance our team members' and our renters' needs. These schedules allow for a 40-hour work week for our team members, with alternating shift times to account for weeknights and weekend coverage. We’ve included a sample schedule below, but more specific details will be provided during the interview process.
Week 1 (40 total hours)
Week 2 (40 total hours)
Week 3 (40 total hours)
Week 4 (40 total hours)
Saturday
OFF
11-7
OFF
11-7
Sunday
OFF
11-7
OFF
11-7
Monday
11-7
OFF
11-7
OFF
Tuesday
11-7
OFF
11-7
OFF
Wednesday
11-7
11-7
11-7
11-7
Thursday
11-7
11-7
11-7
11-7
Friday
11-7
11-7
11-7
11-7
Compensation This position is compensated at a rate of $20 per hour. Job Benefits
Fully covered commuter passes for bus, subway, boat, or commuter rail Competitive paid time off policy In-office gym In-office catering, snack, and beverage program
About our Culture At Groma, we’re looking to build something big and are on a very fast growth trajectory. While a healthy work-life balance is important to our team, we want to be upfront that there may be times when we expect commitments outside of the standard 9-5. We strive to respect individuals and their needs, while also acknowledging the reality that we have a small team that is trying to accomplish some very ambitious goals in a short period of time. We are also focused on maintaining our dynamic in-office culture at Groma’s headquarters in downtown Boston, our maintenance depot in Roxbury, and our leasing office in the Mosaic building in Lynn. We believe that in-person collaboration and spontaneous interpersonal interaction is critical to the company’s success at this stage. Also, our office is great. We own the whole building and have made it very much our own space. We’ve got a gym, locker rooms, a game room, a rooftop garden, and all the normal stuff to make an office an effective and fun place to be. We understand that everyone will need to work from home or the road occasionally, but want to be transparent with this expectation. We have an ever-evolving list of values and conventions that guide how we operate as a company, but here’s a high-level overview of how we think about doing what we do:
We approach our work with pragmatic idealism that enables us to focus on our desire to make the world a better place in ways big and small while also being open to intelligent compromises that accelerate us on our path to serve our broader societal goals. Our whole team believes strongly that the challenges we are solving require effective teams, not individual heroes. We have complex conversations well. We sit at the intersection of housing and blockchain policy, both nuanced topics with real-world impacts. We pride ourselves on being thoughtful, seeking the best solutions to real-world challenges, and implementing them effectively in the real world.