About Figure Figure is maximizing the value of homeownership in ways that benefit consumers and the industry alike. We’re helping homeowners tap their liquidity easily, efficiently, and reasonably for purpose-driven, significant expenditures - everything from dream home renovations and debt consolidation to small business formation. Since our founding in 2018, we’ve become the country’s #1 non-bank HELOC lender and are publicly traded on Nasdaq (ticker: FIGR). We use AI and other cutting edge technology to lower costs and increase speed - and create delightful experiences for both our customers and employees. Our mission requires us to have a creative, team-oriented, and supportive environment where everyone can do their absolute best. We are motivated, innovative, collaborative, and curious. We value individuals who bring a problem-solving mindset to every task. Every day at Figure is a journey in continuous learning combined with a focus on getting work done that makes a difference. Join us! Forbes Most Innovative Fintech Startups, 2025 Fast Company Most Innovative Companies in Finance & Personal Finance About the Role Figure is looking for an experienced backend Mortgage/HELOC originating professional to join our Operations team. In this role you will own the mortgage and HELOC post close process from beginning to end and work cross functionally internally and externally representing Figure in any document requests. The Post Close Operations Associate will manage all investor inquiries related to recorded deed of trust, note, assignments of mortgage, managing/shipping of trailing documents, as well as processing and recording of Assignments of Mortgage. Join this innovative team and make a big impact! What You’ll Do
Partner with customer operations and processing to ensure a smooth post close mortgage process Provide exceptional customer service to both internal and external customers Be process focused and continuously look for opportunities for improvements and efficiencies Work independently to prioritize work based on investor delivery expiration and closing dates Handle tasks such as printing, signing, notarizing, and recording relevant documents Process paper Assignments of Mortgage (AOMs) related to loan sales and securitizations Manage the Power of Attorney (POA) and AOM process for Private Label Partners until 100% of volume is on DART Oversee the onboarding and offboarding of DART loans via AOMs, ensuring timely and accurate processing Manage the processing of new PLDs, document revisions, and handling of tax affidavits, FP7, and other necessary paperwork in collaboration with our vendors. Address security instrument exceptions and lien release issues, including conducting county research, outreach, and resolving recording exceptions. Manage RSD tasks when closing defects are identified, dispositioning appropriately for next steps. Manage outreach efforts for unsecured liens, including calls, emails, FedEx letters, and SandCastle orders. Process documents for closing appointments as necessary Handle curative efforts such as Scrivener's Affidavits and other document corrections, ensuring all documentation is accurate and compliant. Monitor the recording stage audit and ensure accountability for all security instruments (SIs), working with vendors to resolve outstanding liens and secure recorded SIs. Conduct prepurchase review of piggyback loan documents, including loan applications, estimates, disclosures, AUS, Credit Reports, and deeds of trust, ensuring proper execution and compliance. Oversee the process for FNMA loan delivery and MERS registration Perform additional duties as assigned to support the team and company operations
What We Look For
1+ year of administrative and/ or customer-facing experience Ability to work and thrive in a fast-paced, startup environment with little direction and meet tight deadlines Proven ability to provide professional and concise communications with cross-functional teams and resolve any issues, including suspense conditions, within response deadlines Exceptional customer service skills to work with external customers Ability to organize and manage a large pipeline of loans Analytical skills and drive to look for process improvements and ways to digitize and automate processes Ability to navigate G-Suite (Docs, Sheets, Slides) and Google Drive to manage information and collaborate with team members through Slack.
Preferred Experience
Experience in residential mortgage lending with Post-Closing experience In-depth knowledge of HELOC loans, FNMA, FHLMC, and private investor products Thorough understanding of Federal and State regulations, including but not limited to HELOC and Conventional guidelines, RESPA, TILA, HOEPA, and QM. Knowledge of State and County recording requirements and needs
Salary
Compensation Range: $22/hr 15% monthly bonus target This is the compensation range for the United States, actual compensation may vary based on individual candidate experience, location, or evolving business needs
Benefits
Comprehensive health, vision, and dental insurance with 100% employer-paid premiums for employees and their dependents on select plans Company HSA, FSA, Dependent Care, 401k, and commuter benefits Employer-funded life and disability insurance coverage 11 Observed Holidays & PTO plan Up to 12 weeks paid family leave Continuing education reimbursement
Depending on your residential location certain laws might regulate the way Figure manages applicant data. California Residents, please review our California Employee and General Workforce Privacy Notice for further information. By submitting your application, you are agreeing and acknowledging that you have read and understand the above notice. Figure will not sponsor work visas for this position. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.