Who are we? FalconX is a pioneering team of operators, investors, and builders committed to revolutionizing institutional access to the crypto markets. Operating at the intersection of traditional finance and cutting-edge technology, FalconX addresses the industry's foremost challenges: Navigating the digital asset market can be complex and fragmented, with limited products and services that support trading strategies, structures, and liquidity found in conventional financial markets. As a comprehensive solution for all digital asset strategies from start to scale, FalconX operates as the connective tissue empowering clients with seamless navigation through the ever- evolving cryptocurrency landscape.Impact You will create an open financial system and enable decentralized networks to flourish. The largest financial institutions from Wall Street to Silicon Valley and around the world will turn to you for the best market prices and insights into the crypto industry. You will become the expert on crypto industry trends and market movements. You will be responsible for developing a deep understanding of the client segment, including client dynamics & challenges, needs from the sales team, as well as a working knowledge of the products and solutions that are a focus within that client segment. You will also play a critical role in helping understand data and digital components, measuring the success of our marketing outreach, understanding trends, and tying marketing engagement to the growth of our business. Responsibilities
Significantly grow our Institutional business by scaling the number of clients and revenue Managing and servicing a list of designated clients, or your âBook of Businessâ, as their primary point of contact. This includes: Inbound inquiries from the Client segment as well as working with the sales teams on converting outbound leads Building long-term relationships with your clients and provide ongoing relationship servicing current clients to enable up-sell / cross-sell opportunities and ensure they are satisfied Demonstrate a proactive mindset, constantly thinking ahead and anticipating client needs and/or concerns, while keeping their business goals top-of-mind Contribute to the planning and implementation of the client segment in APAC region and execute the business strategy surrounding it Understand the product offerings in the marketplace and assess the activities of our competitors to proactively satisfy and retain our clients Assess client satisfaction and extract key business needs/issues Achieve quarterly target metrics and KPIs established by management Align with leadership regularly to discuss and optimize strategy and share customer feedback across functions
Required Qualifications
MBA degree or equivalent practical experience 4+ years of experience in a Corporate Relationship Management role at a Bank, NBFC or in the Asset management industry Superior service skills/"client first" approach resulting in strong customer loyalty, ability to service customers in the APAC region (starting the day early- 7AM IST) and being flexible as the role evolves An interest in the digital asset space and enthusiasm about FalconXâs products and business model Working knowledge in any major asset class (Fixed Income, Forex, Equities, Commodities) and front office experience in handling derivatives products in any of these asset classes Ability to represent the companyâs culture and values to our institutional counterparties Inclusive team player attitude Start-up mindset and go-getter attitude, hunger for scaling business and revenues
Preferred Qualifications
Entrepreneurial experience Strong analytical skills, both quantitative and qualitative Base knowledge of institutional investment strategies and portfolio positioning Knowledge and passion for digital assets / crypto Knowledge of financial markets and investing Strong interpersonal, organisational, and time management skills Masters degree in finance Experience working with remote teams Notice at Collection and Privacy Policy Applicants located in California and/or applying to a role based in California, please refer to our Notice at Collection and Privacy Policy here. Inclusivity Statement FalconX is committed to building a diverse, inclusive, equitable, and safe workspace for all people. Our roles are intended for people from all walks of life. We encourage all those interested in applying to our organization to submit an application regardless if you are missing some of the listed background requirements, skills, or experiences! As part of our commitment to inclusivity, FalconX would like to acknowledge that the EEOC survey has limited potential responses that you can select. For legal reasons, FalconX must use this language to align with federal requirements, however, we want to ensure that you are able to provide a response to our own voluntary survey questions about your identity that best aligns with your most true self. FalconX is an equal opportunity employer and will not discriminate against an applicant or employee based on race, color, religion, national origin, ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, veteran or military status, genetic information, citizenship, or any other legally-recognized protected basis under federal, state, or local law. Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and other applicable state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on FalconX. Please inform FalconXâs People team at recruiting@falconx.io, if you need assistance with participating in the application process.