Customer Support Specialist

• Identify and escalate any suspicious activity to the compliance department for further investigation.

• Participate in developing the knowledge base (instructions, regulations, rules).

• Keep up with platform updates and learn new product features as theyʼre released.

• Contribute to internal documentation and help improve onboarding for new team members.

What we expect from the candidate:

• Fluent Russian.

• Minimum of 1 year of experience in customer service, preferably within the crypto, finance, or e commerce industries.

• Excellent written and verbal communication skills with a keen attention to detail.

• Demonstrate honesty, integrity, and a proactive approach to problem-solving.

• Ability to stay calm under pressure and handle challenging users respectfully.

• Capable of processing up to 150 tickets per day without compromising quality.

• Willingness to work 5/2, preferably in the afternoon or evening (CET).

What we offer:

• Youʼll work on a real product used by thousands of people every day.

• Youʼll be part of a small, strong team where good ideas are noticed and supported.

• We offer room to grow – support team members have moved into compliance, product, and more.

• No bureaucracy, no micromanagement – just clear goals and ownership of your work.

Join our team at Crypto Bot and become a pivotal part of revolutionizing the crypto experience for users worldwide