Who we are We simplify wealth creation. Founded in 2014 in Vienna, Austria by Eric Demuth, Paul Klanschek and Christian Trummer, we’re here to help people trust themselves enough to build their financial freedom — for now and the future. Our user-friendly, trade-everything platform empowers both first-time investors and seasoned experts to invest in the cryptocurrencies, crypto indices, stocks, precious metals and commodities they want — with any sized budget, 24/7. Our global team works across different cultures and time zones, bringing our products to more than 7 million customers, making us one of Europe’s safest and most secure platforms that powers modern investing. Headquartered in Austria but operating across Europe, our products are built by fast-moving, talented, “roll-up-your-sleeves-and-make-it-happen” kind of people. It’s these diverse perspectives and innovative minds operating as ONE TEAM that keep Bitpanda at the cutting edge of our industry. So if you’re someone who thinks big, moves fast and wants to make an impact right from day one, then get ready to join our industry-changing team. Let’s go! Live chat Agent – Onsite Hiring Day | 24 July 2026 Vienna, Vienna, Austria Who we are We simplify wealth creation. Founded in 2014 in Vienna, Austria by Eric Demuth, Paul Klanschek and Christian Trummer, we’re here to help people trust themselves enough to build their financial freedom — for now and the future. Our user-friendly, trade-everything platform empowers both first-time investors and seasoned experts to invest in the cryptocurrencies, crypto indices, stocks, precious metals and commodities they want — with any sized budget, 24/7. Our global team works across different cultures and time zones, bringing our products to more than 6 million customers, making us one of Europe’s safest and most secure platforms that powers modern investing. Headquartered in Austria but operating across Europe, our products are built by fast-moving, talented, “roll-up-your-sleeves-and-make-it-happen” kind of people. It’s these diverse perspectives and innovative minds operating as ONE TEAM that keep Bitpanda at the cutting edge of our industry. So if you’re someone who thinks big, moves fast and wants to make an impact right from day one, then get ready to join our industry-changing team. Let’s go! Your Mission At Bitpanda, we know that amazing customer service builds trust and lasting connections. As a Live chat Agent, you’ll be the go-to person our users turn to — answering questions, solving problems, and making sure they always feel supported. This role is the perfect way to kickstart your career in fintech if you’re fresh out of uni or just starting your journey. You’ll get hands-on experience in a fast-moving, international environment, learn directly from an experienced team, and grow your skills from day one. Every conversation you have will help shape how people experience Bitpanda — and help you grow into the next stage of your career. 🚀What You Will Do
Be the first point of contact for our users via live chat and tickets — always keeping your communication clear, friendly, and fast. Help customers solve everyday issues and make their Bitpanda journey smooth, positive, and stress-free. Share feedback and ideas with the team to improve the way we support our users and make the customer journey even better. Work towards team goals like fast response times and high customer satisfaction while staying up to date with Bitpanda’s products and features. Be flexible with a shift-based schedule (including evenings and weekends) — planned in advance so you can balance work and life.
Who You Are
You’re an empathetic and friendly communicator who enjoys helping people and can stay calm, reliable, and positive even when things get busy. You speak fluent English and other EU language is an advantage You’re curious about fintech, investing, or crypto and excited to learn more (bonus points if you already know your way around crypto wallets, DEXs, or trading). You’re detail-oriented, dependable, and comfortable juggling multiple chats at once while still delivering clear, high-quality answers. You thrive in a fast-paced, international environment and love working as part of a team.
Important Application Notice: We’re excited to meet ambitious, driven candidates who want to make an impact! Apply as soon as possible to secure your spot for our onsite Assessment Center at Bitpanda’s headquarters in Vienna, Austria, available on the 24th of July 2026. Applications are reviewed on a rolling basis, and early applicants will have priority in securing their preferred date. Attending the Assessment Center not only gives you a clear view of the role and our culture but also speeds up the recruitment process. Why Attend Our Assessment Center? Joining Bitpanda’s Assessment Center is more than a step in the hiring process , t’s unique opportunity to:
Experience a fast-growing, high-impact fintech: See firsthand how one of Europe’s fastest-scaling fintech companies is reshaping how people invest and interact with money. Learn from the best: Meet our Operations team and leadership, hear real stories of growth, and understand what makes our culture innovative, collaborative, and dynamic. Step into a role that matters: Tackle real-life scenarios and tasks that mirror the responsibilities you would have, giving you a clear picture of the impact you could make from day one. Kickstart your career growth: This is a fast-track opportunity to join a high-performing team, showcase your skills, and get noticed in a company where contributions are visible and valued.
By attending, you’ll gain insights, hands-on experience, and connections that make this more than a typical interview, it’s a career-launching experience in a company that’s shaping the way millions of people invest. What’s in it for you
Flexibility to work where you thrive – Enjoy the freedom of our Hybrid working model, combining onsite collaboration and remote work, with an additional 25 days per year to work from a city or country of your choice. Reward for your impact – Receive a competitive total compensation package aligned with Bitpanda’s pay-for-impact policy, including participation in our stock option plan. Support for your mental wellbeing – Access confidential coaching, counselling, and mental health resources whenever you need them through OpenUP. Time to recharge – Take extra time off to rest, reset, and recharge, with 3 additional days off in 2026 to prioritise your wellbeing. Continuous learning and growth – Grow your skills and stay ahead in your career with unlimited access to Udemy’s library of online courses at your own pace. Exclusive perks and rewards – Enjoy discounts, rewards, and perks from partners worldwide across life>
.…and even more location-specific benefits designed to make life at Bitpanda even more rewarding wherever you are. Above all, you will have the opportunity to learn and grow as part of Bitpanda’s incredible journey towards being Europe’s future #1 investment platform. Bitpanda is committed to fostering a fair and equal environment based on trust and mutual respect. We believe that a diverse and inclusive workplace is paramount to our success and we are committed to building a team that represents a wide variety of backgrounds, perspectives, and skills. * These benefits may be adjusted at Bitpanda’s discretion and do not apply to our internships and exceptions to our Hybrid Working policy apply to teams with shift schedules or for folks whose roles require them to be in-office (think: Workplaces team or IT). What’s in it for you
Flexibility to work where you thrive – Enjoy the freedom of our Hybrid working model, combining onsite collaboration and remote work, with an additional 25 days per year to work from a city or country of your choice. Reward for your impact – Receive a competitive total compensation package aligned with Bitpanda’s pay-for-impact policy, including participation in our stock option plan. Support for your mental wellbeing – Access confidential coaching, counselling, and mental health resources whenever you need them through OpenUP. Time to recharge – On top of your standard annual leave, Prioritise your wellbeing with 3 additional days of paid time off to rest, reset, and recharge, available once you’ve been with us for 6 months. Continuous learning and growth – Grow your skills and stay ahead in your career with unlimited access to Udemy’s library of online courses at your own pace. Exclusive perks and rewards – Enjoy discounts, rewards, and perks from partners worldwide across life>
.…and even more location-specific benefits designed to make life at Bitpanda even more rewarding wherever you are. Above all, you will have the opportunity to learn and grow as part of Bitpanda’s incredible journey towards being Europe’s future #1 investment platform. Bitpanda is committed to fostering a fair and equal environment based on trust and mutual respect. We believe that a diverse and inclusive workplace is paramount to our success and we are committed to building a team that represents a wide variety of backgrounds, perspectives, and skills. * These benefits may be adjusted at Bitpanda’s discretion and do not apply to our internships and exceptions to our Hybrid Working policy apply to teams with shift schedules or for folks whose roles require them to be in-office (think: Workplaces team or IT).