Who we are We simplify wealth creation. Founded in 2014 in Vienna, Austria by Eric Demuth, Paul Klanschek and Christian Trummer, we’re here to help people trust themselves enough to build their financial freedom — for now and the future. Our user-friendly, trade-everything platform empowers both first-time investors and seasoned experts to invest in the cryptocurrencies, crypto indices, stocks, precious metals and commodities they want — with any sized budget, 24/7. Our global team works across different cultures and time zones, bringing our products to more than 6 million customers, making us one of Europe’s safest and most secure platforms that powers modern investing. Headquartered in Austria but operating across Europe, our products are built by fast-moving, talented, “roll-up-your-sleeves-and-make-it-happen” kind of people. It’s these diverse perspectives and innovative minds operating as ONE TEAM that keep Bitpanda at the cutting edge of our industry. So if you’re someone who thinks big, moves fast and wants to make an impact right from day one, then get ready to join our industry-changing team. Let’s go! Your mission Join the fast-paced world of CRM as our CRM Manager, taking charge of the rest of the world market. Your mission is to design, execute, and analyze CRM campaigns that resonate with local audiences, boosting customer retention and product adoption. This role is based in Vienna, combining creative and analytical work in a dynamic fintech environment. What you’ll do
Design and execute CRM campaigns for the ROW market, including incentive campaigns. Collaborate with country and product marketing managers to execute multi-channel campaigns (email, push notifications, in-app messages). Write engaging copy that speaks to the audience and utilize third-party tools like Braze and Knak. Analyze campaign performance, identifying trends and actionable insights to refine future strategies. Proactively suggest ideas and improvements to campaigns, leveraging your knowledge of customer behaviour and market nuances.
Who you are
Proven track record in a similar role, ideally in a fintech or financial company, with a focus on B2C online/mobile audiences. Strategic thinker with a creative, customer-first mindset and excellent attention to detail. Bonus points if you bring strong copywriting abilities. Team player with a proactive attitude, thriving in a fast-growing, diverse team environment. Fluent in English and based in Vienna. Additional languages (e.g. German) are a plus. Familiarity with Braze or similar customer engagement platforms and proficiency in Microsoft Office (Excel, Word)
What’s in it for you
Flexibility to work where you thrive – Enjoy the freedom of our Hybrid working model, combining onsite collaboration and remote work, with an additional 25 days per year to work from a city or country of your choice. Reward for your impact – Receive a competitive total compensation package aligned with Bitpanda’s pay-for-impact policy, including participation in our stock option plan. Support for your mental wellbeing – Access confidential coaching, counselling, and mental health resources whenever you need them through OpenUP. Time to recharge – Take extra time off to rest, reset, and recharge, with 3 additional days off in 2026 to prioritise your wellbeing. Continuous learning and growth – Grow your skills and stay ahead in your career with unlimited access to Udemy’s library of online courses at your own pace. Exclusive perks and rewards – Enjoy discounts, rewards, and perks from partners worldwide across life>
.…and even more location-specific benefits designed to make life at Bitpanda even more rewarding wherever you are. Above all, you will have the opportunity to learn and grow as part of Bitpanda’s incredible journey towards being Europe’s future #1 investment platform. Bitpanda is committed to fostering a fair and equal environment based on trust and mutual respect. We believe that a diverse and inclusive workplace is paramount to our success and we are committed to building a team that represents a wide variety of backgrounds, perspectives, and skills. * These benefits may be adjusted at Bitpanda’s discretion and do not apply to our internships and exceptions to our Hybrid Working policy apply to teams with shift schedules or for folks whose roles require them to be in-office (think: Workplaces team or IT).