About us: Founded in 2015, B2C2 is a global leader for institutional liquidity within digital assets. We bring 24/7 365 days a year deep, reliable pricing for spot, futures, options, CFDs, and NDFs across all market conditions. Our growing team has deep expertise across pricing, structuring, risk, systems, and regulation. B2C2 bridges the gap between traditional financial and digital assets, and is relied upon by brokerages, exchanges, banks, fund managers, and other institutions to provide 24/7 liquidity. Headquartered in London, with global offices in Paris, Jersey City, Tokyo, Singapore, and Luxembourg, our fast-growing team has expertise in traditional financial and crypto markets. We pride ourselves on our company culture and ability to attract not only the top talent but the right people. If you are looking for a role in an exciting new industry, at a dynamic company please keep reading. This job will be based in our Luxembourg office. The successful candidate will join a busy and dynamic team, to help provide a white glove service to its clients. Jobs to be Done:
Onboarding new clients - sending out instructions to complete KYC, create demo accounts, provide a walk-through of next steps, following up with clients during the onboarding process to complete Manage the go live process for new clients - create live trading accounts, lead test transactions and ensure these are completed in order to move the client to live Ongoing relationship management - business retention and showing initiatives to strengthen relationships, day to day management of client channels, following up once test trades are complete, dealing with any queries and ensuring these are routed through to the relevant teams Provide general support to the Sales and Marketing teams Updating Client Relationship Management systems
Required Skills and experience:
Experience in client facing roles essential Crypto specific background preferred Must be organised and self sufficient Ability to multitask and prioritising of tasks
What we offer:
An amazing global culture, who are ambitious, innovative and fun while working with the highest levels of honesty and integrity. Two discretionary bonus awards a year. A range of benefits in line with local market practice. Regular fun events and activities, as well as Social Impact volunteering days. A strong culture is a common denominator among the most successful companies and B2C2 is proud to be a values-based company.
Ambitious - Striving to make history through world class achievements Innovative - Forward looking in our solutions for clients and employees Meritocratic - Rewarding positive contribution across the organisation Collegiate - Achieving through teamwork through a healthy environment Risk Aware – Informed decision making and considered in our practices
Equal Employment Opportunities Policy: B2C2 is committed to a policy of equal employment opportunity for applicants and employees and we welcome applicants from all backgrounds. It is the policy of B2C2 to apply recruiting, hiring, training, promotion, compensation and professional development practices without regard to actual or perceived race, colour, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, age, disability or certain classifications based on genetic information, or because someone is married or in a civil partnership or any other characteristic protected by federal, state or local laws, regulations or ordinances. As such, B2C2 will not tolerate discrimination against any of our employees on the basis of membership in a protected category. We are also committed to creating an inclusive environment to ensure we attract, engage, promote and retain the best talent. We will consider flexible working arrangements for any of our roles.
