About us: Founded in 2015, B2C2 is a global leader for institutional liquidity within digital assets. We bring 24/7 365 days a year deep, reliable pricing for spot, futures, options, CFDs, and NDFs across all market conditions. Our growing team has deep expertise across pricing, structuring, risk, systems, and regulation. B2C2 bridges the gap between traditional financial and digital assets, and is relied upon by brokerages, exchanges, banks, fund managers, and other institutions to provide 24/7 liquidity. Headquartered in London, with global offices in Paris, Jersey City, Tokyo, Singapore, and Luxembourg, our fast-growing team has expertise in traditional financial and crypto markets. We pride ourselves on our company culture and ability to attract not only the top talent but the right people. If you are looking for a role in an exciting new industry, at a dynamic company please keep reading. SCOPE OF THE ROLE This role is based in our New Jersey office, where you will work with the latest technologies and products to maximize productivity of the firm. Opportunity:
To grow at a fast pace as we push you to constantly give the best of yourself Work with the latest technologies and products to maximize productivity Training opportunities
Role and Responsibilities
Ensure maximum uptime for production systems using real time monitoring Provide level 1 and 2 application and client support Work closely with Development, Quant and Infrastructure teams to investigate and solve system issues Continuous monitoring of application alerts to ensure systems are running optimally Maintain and enforce good quality internal documentation Perform weekly support duties checklists End to end ownership of client reported issues to resolution End user desktop support for internal staff
QUALIFICATIONS, SKILLS AND EXPERIENCE
A self starter - able to take and own a problem and, by seeking assistance where needed, follow it through to resolution Excellent communication and interpersonal skills Previous experience with programming/scripting languages is preferred A problem solver with a keen eye for detail Help in setting up the support model with the team in long term Provide phone or remote support in the non-office hours when required Preferably open to working shift hours An interest in monitoring, alerting and reporting initiatives Passionate about helping people with mixed technical ability Some experience with Apple MacBooks A strong culture is a common denominator among the most successful companies and B2C2 is proud to be a values-based company.
Ambitious - Striving to make history through world class achievements Innovative - Forward looking in our solutions for clients and employees Meritocratic - Rewarding positive contribution across the organisation Collegiate - Achieving through teamwork through a healthy environment Risk Aware – Informed decision making and considered in our practices
Equal Employment Opportunities Policy: B2C2 is committed to a policy of equal employment opportunity for applicants and employees and we welcome applicants from all backgrounds. It is the policy of B2C2 to apply recruiting, hiring, training, promotion, compensation and professional development practices without regard to actual or perceived race, colour, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, age, disability or certain classifications based on genetic information, or because someone is married or in a civil partnership or any other characteristic protected by federal, state or local laws, regulations or ordinances. As such, B2C2 will not tolerate discrimination against any of our employees on the basis of membership in a protected category. We are also committed to creating an inclusive environment to ensure we attract, engage, promote and retain the best talent. We will consider flexible working arrangements for any of our roles.