Software Engineer, Operations and Support (Moca Network)
Responsibilities:
Technical Support & Escalation: Provide technical support for Moca Network's external partners and users, acting as the first technical response layer for escalations regarding AIR Kit (Account, Credentials, Wallet Services) and Moca Chain. Troubleshoot issues, diagnose problems, and coordinate with relevant teams to resolve technical challenges efficiently.
Process Automation: Identify opportunities to automate manual processes within Moca Network operations, particularly those related to the Moca Chain and internal backoffice workflows. Develop software solutions that eliminate repetitive tasks, reduce errors, and improve operational efficiency.
Back-office Software Development: Design, develop, test, and deploy internal software applications and tools that automate and streamline Moca Network operations.
Requirements:
Bachelor's degree in Computer Science, Software Engineering, or a related field, or equivalent relevant work experience.
Proficiency in programming languages such as Javascript, Typescript, and Python.
Strong understanding of web technologies (HTML, CSS, JavaScript) and web services (REST, GraphQL).
Experience with back office systems and operations, preferably in a Web3, Identity, or FinTech domain.
Familiarity with SDK development and Web3 technologies, including Account Abstraction (AA) and Zero-Knowledge Proofs (ZKP) are beneficial.
Strong communication and collaboration skills for cross-functional teams.
Ability to efficiently context-switch between development and support/troubleshooting activities.
Stayed updated with emerging AI and web3 technologies, standards, and industry trends.
