Member of Technical Staff, Technical Program Management

• Define and execute the automation roadmap for enterprise technology, leveraging AI to scale support and reduce manual work

Complexity and Impact of Work:

• Build, lead, and develop a team spanning IT Support, Systems Engineering, and IT Automation

• Own cross-functional initiatives involving People, Security, and business stakeholders, balancing strategic vision with operational needs

• Support IT audit and compliance processes by providing evidence, building self-service tooling for evidence gathering, and partnering with Security on documentation requirements

Organizational Knowledge:

• Partner with Security, People, and business teams to architect solutions that bridge organizational needs and technical implementation

• Establish team goals, career development frameworks, and performance standards that create a culture of ownership and continuous improvement

• Maintain deep operational expertise to inform strategic decisions—you'll occasionally resolve escalated technical issues

Communication and Influence:

• Engage stakeholders across technical and non-technical teams to define requirements, understand pain points, and align on priorities

• Establish documentation standards and communication frameworks that ensure visibility into team progress and initiatives

• Be a visible, hands-on leader who models the technical depth and customer focus you expect from your team

• Build trust cross-functionally through consistent delivery and clear, honest communication

You may be a fit for this role if you have:

• People management experience leading technical teams, ideally in enterprise technology, IT operations, or systems engineering

• Experience managing enterprise environments at a similar scale to Anchorage, particularly distributed or remote-first organizations

• Deep expertise with Google Workspace administration (organizational structure, security policies, Drive management, identity)

• Experience managing a diverse SaaS portfolio—vendor relationships, license optimization, consolidation initiatives

• Strong foundation in IAM principles and experience implementing access governance frameworks

• Track record leading cross-functional technical initiatives from definition through delivery

• Experience in regulated industries or environments with meaningful compliance requirements

• Ownership mentality—you define solutions independently in ambiguous environments and take accountability for outcomes

Although not a requirement, bonus points if:

• Proficiency in scripting (Python, JavaScript, Apps Script) to build custom automations

• Experience with Jira administration, ServiceNow, or similar ITSM platforms

• Background with MDM platforms (Kandji, Jamf)

• Experience with hardware deployment processes or physical office IT infrastructure

• Previous work automating employee lifecycle processes (onboarding, offboarding, transfers)

• Experience building IT teams from the ground up or through significant growth phases

• You were emotionally moved by the soundtrack to Hamilton, which chronicles the founding of a new financial system. :)