Solutions Engineer

The Role

Responsibilities:

• Provide hands on technical support

• Deliver a stellar customer experience

• Understand customer needs and how to meet unique challenges and goals

• Seek product feedback and track usage/performance, driving our product roadmap

• Be the voice of the customers

• Build and maintain ongoing relationships with complex stakeholders, both internally and externally

• Partner with internal teams to drive long term solutions / product development decisions

• Work in a quickly changing environment

• Drive referrals from our customers

What We're Looking For:

• 1+ years of experience in a software development role

• Technical degree

• Strong analytical skills

• Ability to understand and troubleshoot complex technical issues

• Strong communication skills with internal and external stakeholders

• Excellent people skills to monitor and measure customer performance

• Interest in technology, blockchain, crypto

• Experience with blockchain a large plus